taking-no-for-an-answer-28

[Slide 28] repeats the title from the previous slide "Step 2: use your empathy" and asks a range of questions (will appear in text below this caption) The emphasis is on the final sentence, which reads "Empathy is not about what you want, but what they want."

[Slide 28] repeats the title from the previous slide “Step 2: use your empathy” and asks a range of questions (will appear in text below this caption) The emphasis is on the final sentence, which reads “Empathy is not about what you want, but what they want.”

[Slide 28] repeats the title from the previous slide “Step 2: use your empathy” and asks a range of questions (will appear in text below this caption) The emphasis is on the final sentence, which reads “Empathy is not about what you want, but what they want.”

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